Frequently Asked Questions

We offer affordable shipping across India:

• Free Shipping: On orders above ₹999 across India
• Standard Shipping: ₹99 for orders below ₹999
• Express Shipping: ₹199 (Metro cities), ₹299 (Non-metro cities)
• Cash on Delivery: Additional ₹50 charges apply

Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune):

• Standard: 2-4 business days
• Express: 1-2 business days

Tier-2 Cities (Ahmedabad, Surat, Jaipur, Lucknow, Kanpur, Nagpur, Indore, Bhopal):

• Standard: 3-5 business days
• Express: 2-3 business days

Other Cities/Towns:

• Standard: 4-7 business days
• Express: 3-5 business days

We partner with India's most reliable logistics providers:

• Delhivery - Primary partner for pan-India delivery
• Blue Dart - Express deliveries
• DTDC - Tier-2 and Tier-3 cities
• India Post - Remote locations and COD orders

Yes! Once your order is dispatched, you'll receive:

• SMS with tracking number
• Email with tracking link
• WhatsApp updates (if opted in)
• Track through your Teevore account dashboard

Address changes are possible only if:

• Request made within 2 hours of order placement
• Order hasn't been dispatched yet
• Contact us immediately at support@teevore.com or WhatsApp: +91-7827232156

Yes, we deliver across India including remote areas through India Post and regional courier partners. Delivery may take 7-10 business days for very remote locations.

We use premium, sustainable materials:

• 100% Cotton: Soft, breathable, pre-shrunk
• Cotton Blends: 60% cotton, 40% polyester for durability
• Bio-washed Cotton: Extra soft finish, reduced shrinkage
• Organic Cotton: Eco-friendly, GOTS certified options
• Fleece: 280 GSM, pill-resistant

Use our detailed size chart available on each product page:

• Chest measurements in inches and cm
• Length and shoulder measurements included
• Model specifications mentioned for reference
• Size guide recommendations based on fit preference
• Contact support for personalized size suggestions

Yes! Pre-orders are available for:

• New collection launches
• Limited edition drops
• Seasonal collections
• Collaborative pieces

Pre-order benefits include early access and special pricing.

Unfortunately, we cannot combine separate orders. To avoid multiple shipping charges:

• Add all items to cart before checkout
• Orders placed within 30 minutes can sometimes be combined (contact support immediately)

Yes, we provide:

• Gift wrapping: ₹99 per item
• Personalized message cards: Free
• Gift receipts: Without price information
• Digital gift cards: Available in multiple denominations

Easy 3-step return process:

1. Initiate Return: Login to your account > Orders > Return
2. Schedule Pickup: Choose convenient pickup slot
3. Quality Check: Refund processed within 3-5 business days

Non-returnable items include:

• Items used, washed, or damaged by customer
• Products without original tags or packaging
• Innerwear and personal care items (hygiene reasons)
• Items damaged due to misuse
• Products altered or customized

Refund timelines:

• Online Payments: 3-5 business days after quality check
• Cash on Delivery: Bank transfer within 7-10 business days
• Store Credit: Instant (if opted for faster resolution)
• Wallet Refund: 24-48 hours

Yes! We offer free exchanges for:

• Size exchanges: Within same product
• Color exchanges: Subject to availability
• Style exchanges: For products of equal or higher value

Can I cancel my order?

Order cancellation is possible:

• Before dispatch: 100% refund, cancellation via account dashboard
• After dispatch: Return process applies
• COD orders: Can be refused at delivery

T-Shirts & Polos:

• Machine wash in cold water (30°C max)
• Turn inside out before washing
• Use mild detergent, avoid bleach
• Air dry or tumble dry on low heat
• Iron inside out if needed

Hoodies & Full Sleeves:

• Wash in cold water with similar colors
• Use gentle cycle for fleece items
• Avoid fabric softeners on technical fabrics
• Reshape while damp and air dry
• Steam instead of ironing fleece

General Care Tips:

• Wash dark and light colors separately
• Pre-treat stains immediately
• Store on hangers to maintain shape
• Follow care labels on each garment

We accept all major payment options:

Online Payments:

• Credit Cards (Visa, Mastercard, RuPay, Amex)
• Debit Cards (all major banks)
• Net Banking (all major banks)
• UPI (Google Pay, PhonePe, Paytm, Amazon Pay)
• Digital Wallets (Paytm, Mobikwik, Freecharge)
• Buy Now Pay Later (Simpl, Lazypay, ZestMoney)

Offline Payments:

• Cash on Delivery (COD) - Additional ₹50 charge
• Bank Transfer/NEFT (for bulk orders)

Absolutely! Your payment security is our priority:

• SSL Encryption: 256-bit encryption for all transactions
• PCI DSS Compliant: Industry-standard security protocols
• Razorpay Integration: Trusted payment gateway
• No Card Details Stored: We don't store your payment information
• Fraud Protection: Advanced fraud detection systems

Common reasons for payment failure:

• Insufficient funds or exceeded daily limit
• Incorrect card details or expired card
• Bank's security restrictions for online transactions
• Technical issues with payment gateway

Solutions:

• Verify card details and try again
• Enable international transactions if required
• Contact your bank for transaction approval
• Try alternative payment method

Creating an account is simple:

1. Click 'Sign Up' on homepage
2. Enter Details: Email, phone number, password
3. Verify Account: OTP verification via SMS
4. Profile Setup: Add shipping addresses and preferences
5. Start Shopping: Browse and enjoy member benefits

Account Benefits:

• Faster checkout process
• Order history and tracking
• Wishlist and favorites
• Exclusive member offers
• Early access to sales

Multiple tracking options available:

• Account Dashboard: Login > My Orders > Track
• Email Links: Click tracking link in dispatch email
• SMS Updates: Automatic delivery updates
• WhatsApp: Real-time status updates
• Customer Support: Call/chat for live tracking

We're here to help 24/7:

Preferred Contact Methods:

• WhatsApp: +91-XXXXXXXXX (Fastest response)
• Email: support@teevore.com
• Live Chat: Available on website 9 AM - 9 PM
• Phone: +91-7827232156 (9 AM - 7 PM, Mon-Sat)

Response Times:

• WhatsApp: Within 30 minutes
• Live Chat: Immediate
• Email: Within 4-6 hours
• Phone: Immediate

Our customer service team helps with:

• Order-related queries and modifications
• Size and fit guidance
• Return and exchange assistance
• Payment and refund issues
• Product information and care instructions
• Styling advice and recommendations
• Account management support
• Feedback and complaints resolution

Stay updated with Teevore:

• Website Subscription: Footer newsletter signup
• Account Preferences: Enable notifications in account settings
• WhatsApp Updates: Opt-in during checkout
• SMS Alerts: Get sale and launch notifications

What You'll Receive:

• New collection launches
• Exclusive member discounts
• Flash sales and limited offers
• Styling tips and fashion trends
• Early access to seasonal collections

Easy unsubscribe options:

• Email: Click unsubscribe link in any email
• SMS: Reply 'STOP' to any promotional SMS
• WhatsApp: Send 'STOP' message
• Account Settings: Disable notifications in preferences
• Contact Support: Request complete unsubscription